The Challenge
A dental practice in Epsom was losing patients to competitors who offered online booking. Their receptionist spent hours on the phone scheduling appointments, and no-shows were costing them thousands. They needed a modern booking system patients would actually use.
Our Solution
We built a simple online booking system integrated with their website. Patients can see available slots, book appointments, and receive automatic reminders. No-shows dropped dramatically and the receptionist can focus on patients in the practice.
Our Approach
- Mapped all appointment types and durations
- Built an intuitive booking interface
- Set up automatic SMS and email reminders
- Created a dashboard for staff to manage appointments
- Integrated with their existing patient management system
The Results
Measurable outcomes that made a real difference to the business.
-65%
Fewer missed appointments
70%
Now booked online
-15 hrs/wk
Reception time saved
3 months
To pay for itself
"Patients love being able to book online, especially evenings and weekends. Our no-show rate has plummeted and reception isn't glued to the phone anymore."
Practice Manager
Dental Practice, Epsom
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