Frequently Asked Questions
Find answers to common questions about our services and process.
General
Where are you based?
We're based in Hersham, Surrey, at Tanglewood Offices, KT12 4BJ. We work with clients throughout Surrey and beyond, with most meetings conducted remotely for convenience.
What areas do you serve?
We primarily serve businesses across Surrey, from Staines to Reigate and Farnham to Oxted. We also work with clients across the UK for digital projects.
How quickly can you start a project?
We typically start new projects within 1-2 weeks. For urgent requirements, we can sometimes accommodate faster timelines.
Do you work with small businesses?
Yes. We work with businesses of all sizes, from sole traders to established companies. Our solutions scale to match your needs and budget.
Process
What's your typical project process?
Every project follows our proven process: Discovery, Strategy, Design/Development, Testing, Launch, and Support. This ensures quality results and keeps you informed throughout.
How do you communicate during projects?
We use a combination of video calls, email, and project management tools. You'll have regular check-ins and access to project updates throughout.
Will I be able to make changes during the project?
Absolutely. We build in review points throughout the project and accommodate feedback. We want you to be completely satisfied with the result.
What happens after the project launches?
We offer ongoing support packages for maintenance, updates, and continuous improvement. Many clients choose ongoing relationships.
Pricing
How much do your services cost?
Costs vary based on project scope. Websites typically start from £3,000, custom applications from £5,000, and monthly services from £500. We provide detailed quotes after understanding your specific needs.
Do you offer payment plans?
Yes. For larger projects, we offer staged payments tied to project milestones. This helps manage cash flow while ensuring accountability.
Are there any hidden costs?
No. We provide comprehensive quotes upfront covering all agreed work. Any additional requests are quoted separately before proceeding.
Do you require deposits?
Yes. We require a deposit (typically 30-50%) before starting work, with the balance due on completion or at agreed milestones.
Technical
What technologies do you use?
We use modern technologies including React, Next.js, TypeScript, and Node.js for custom builds. We also work with WordPress and Shopify where appropriate.
Will my website be mobile-friendly?
Yes. Every website we build is fully responsive and tested across devices. Mobile experience is a priority, not an afterthought.
Do you provide hosting?
We can recommend and configure hosting appropriate for your site. We don't lock you into proprietary hosting solutions.
Will I be able to update the website myself?
Yes. We build sites with user-friendly content management systems and provide training so you can make updates independently.
SEO & AI
Is SEO included in website projects?
Basic SEO best practices are included in all websites: proper headings, meta tags, fast loading, and mobile optimisation. Ongoing SEO services are available separately.
What is AEO/GEO?
AEO (Answer Engine Optimisation) and GEO (Generative Engine Optimisation) focus on getting your business found in AI search tools like ChatGPT, Perplexity, and AI assistants.
How does AI chatbot training work?
We train chatbots on your website content, FAQs, product information, and any documents you provide. The bot learns your specific terminology and business knowledge.
Can AI really help my business?
Yes. AI is practical and accessible for businesses of all sizes. Common applications include chatbots, document processing, content generation, and workflow automation.