AI chatbots provide instant, helpful responses to customer enquiries around the clock. Unlike frustrating rule-based bots, our AI chatbots understand natural language, learn your business, and handle complex conversations. They capture leads, answer questions, book appointments, and seamlessly hand over to humans when needed—all while you sleep. Based at our Hersham studio, we work with businesses across Surrey—from Guildford to Woking, Elmbridge to Epsom.
Problems we solve
- You're losing leads because enquiries come outside business hours
- Staff spend excessive time answering the same repetitive questions
- Response times to enquiries are too slow, and leads go cold
- Website visitors browse and leave without engaging or identifying themselves
- You can't scale customer support without hiring more expensive staff
- Basic chatbots frustrate customers with rigid, unhelpful responses
- You have no visibility into what questions visitors are asking
- Sales team wastes time on unqualified leads that go nowhere
What you get
- Custom AI chatbot trained on your business knowledge and content
- Natural language processing for human-like conversations
- Website integration (embedded widget or full-page chat)
- Lead capture forms and CRM integration
- Appointment booking integration (if applicable)
- Human handover system when queries need personal attention
- Admin dashboard for conversation monitoring and insights
- Ongoing training and optimisation based on real conversations
- Mobile-optimised chat experience
- Comprehensive analytics and reporting
AI Chatbots packages
Choose the package that fits your goals. All packages include support and guidance throughout.
Please note: These are guideline prices only. Exact pricing will be provided once we discuss your project in depth.
Pro
Advanced chatbot with booking integration and multi-channel support
- Everything in Starter
- Up to 2,000 conversations/month
- Booking/calendar integration
- CRM integration
- Advanced conversation flows
- Priority support
- Monthly performance reports
Service businesses with booking requirements
Business
Enterprise solution with custom AI, integrations, and dedicated support
- Everything in Pro
- Unlimited conversations
- Custom AI training
- Multiple department routing
- Advanced integrations
- Dedicated account manager
- Quarterly strategy reviews
- SLA guarantee
Larger businesses with complex requirements
Our process
Discovery & Strategy
We understand your business, customer questions, and goals to design the right chatbot approach.
Knowledge Training
We train your chatbot on your content, products, services, and business knowledge.
Conversation Design
We design conversation flows for key scenarios—from simple FAQs to lead qualification.
Integration & Testing
We integrate with your website and systems, then test extensively with real scenarios.
Launch & Optimise
We launch your chatbot and continuously improve it based on real conversation data.
Frequently asked questions
What is an AI chatbot and how is it different from regular chatbots?
AI chatbots use artificial intelligence to understand and respond to natural language, unlike rule-based bots that only match keywords. They can handle varied phrasing, maintain context across a conversation, and provide helpful responses to questions they weren't explicitly programmed for.
How does the chatbot know about my business?
We train it on your website content, FAQs, product information, and any other materials you provide. It learns your specific terminology, services, and knowledge. The more content we train it on, the more helpful it becomes.
Can the chatbot handle complex or unusual questions?
AI chatbots handle common questions excellently. For complex or unusual queries, they're designed to acknowledge limitations honestly and offer to connect with a human. They never make up answers or provide incorrect information confidently.
Will the chatbot give wrong or embarrassing answers?
We implement guardrails to keep responses accurate and on-brand. The chatbot is trained to say 'I don't know' rather than guess, and to escalate to humans for sensitive topics. We monitor and continuously improve based on real conversations.
How long does it take to set up an AI chatbot?
Basic chatbots can be live within 2 weeks. More complex implementations with multiple integrations and extensive knowledge bases take 3-4 weeks. We prioritise getting you live quickly, then continue optimising.
What does an AI chatbot cost?
Setup costs range from £3,000 for basic chatbots to £12,000+ for complex implementations. There's also a monthly cost (typically £100-500) based on conversation volume for AI processing. We'll provide clear pricing after understanding your needs.
Can the chatbot capture and qualify leads?
Absolutely—this is one of the most valuable use cases. The chatbot can collect contact details, ask qualifying questions, assess intent, and pass hot leads directly to your CRM or email. It's like having a qualification agent working 24/7.
Does it work outside office hours?
Yes—that's a primary benefit. Your AI chatbot works 24/7: evenings, weekends, holidays. Many businesses capture their highest-value leads outside normal hours when competitors aren't available.
Can it book appointments or reservations?
Yes. We can integrate with calendar systems like Calendly, Google Calendar, or custom booking systems. Visitors can check availability and book directly through the chat conversation.
How do you ensure it matches our brand voice?
During training, we develop a personality and tone that matches your brand. Whether professional, friendly, formal, or casual—the chatbot sounds like an extension of your team. We refine this based on your feedback.
What happens when the chatbot can't help?
When questions exceed its knowledge or require human judgment, the chatbot offers to connect with your team. It can collect details for callback, escalate to email, or live-transfer to agents if you have chat support staff.
Can I see what the chatbot is saying to customers?
Yes. You get a dashboard showing all conversations, response quality, common questions, and performance metrics. This visibility helps us continuously improve and gives you valuable customer insights.
Industries we work with
Specialist ai chatbots for businesses across Surrey.