The Challenge
A busy estate agent was missing evening and weekend enquiries from property viewers. By the time staff responded on Monday, buyers had often moved on. They couldn't afford to hire evening staff but needed to respond faster.
Our Solution
We set up an AI chatbot that answers common questions about properties instantly, 24/7. It can share property details, book viewings, and capture contact information—then hands over to staff for anything complex.
Our Approach
- Identified the 30 most common questions buyers ask
- Trained the chatbot on current property listings
- Connected to their calendar for instant viewing bookings
- Set up alerts so staff know when to step in
- Created a simple dashboard to see all conversations
The Results
Measurable outcomes that made a real difference to the business.
Instant
Vs 4+ hours previously
+45%
More leads captured
30/mo
Directly by the chatbot
-10 hrs/wk
Saved on basic enquiries
"The chatbot catches all those Sunday evening browsers. We've booked viewings at 11pm that we'd have completely missed before."
Branch Manager
Estate Agency, Woking
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